Frequently Asked Questions (FAQ)
General Information
What is HEGO DEX?
HEGO DEX is an Over-The-Counter (OTC) platform designed to provide direct access to tokens from selected projects. It allows users to purchase tokens outside traditional markets, avoiding price fluctuations caused by slippage and exchange fees.
How does HEGO DEX work?
Through HEGO DEX, users can acquire tokens directly from project issuers or authorized partners. The platform operates as a decentralized solution, leveraging blockchain technology to ensure secure and transparent transactions.
Wallet Connection
Which wallets are supported for connecting to HEGO DEX?
HEGO DEX provides dedicated connections for select wallets, but this does not preclude the use of other wallets as long as they are compatible with the network being used. To participate, you can also send the required token to the wallet address displayed below the 'Swap' button, and the system will automatically send the corresponding requested token to the same wallet. Minimum equivalent around 5 USD or will be ignored
Swap without connection
Can I swap without connecting to HEGO DEX with preferred wallets?
Yes. HEGO DEX provides dedicated connections for select wallets, but this does not preclude the use of other wallets as long as they are compatible with the network being used. You can also send the required token to the wallet address displayed below the 'Swap' button, and the system will automatically send the corresponding requested token to the wallet to swap in token details. System will check how much received and send back the right tokens, without fee. Minimum equivalent around 5 USD or transaction will be ignored.
Token Exchange
How long does it take to complete a token swap on HEGO DEX?
Token exchanges are processed automatically and typically completed within a few minutes. If you do not receive your tokens within this timeframe, please contact us at socialhego@gmail.com for assistance.
Token Price
Why is the price lower compared to major exchanges?
HEGO DEX does not apply any fees or taxes, including exchange fees or liquidity provider fees. Additionally, prices are determined directly by the liquidity pool reserves, ensuring transparency but potentially resulting in slight differences compared to centralized exchanges.
Token Acquisition
Can I buy any token on HEGO DEX?
No, HEGO DEX offers tokens from carefully selected projects. These tokens may include utility tokens, community-driven tokens, or meme coins. Each token has its own purpose and use case.
Are the tokens available on other exchanges?
While some tokens may eventually be listed on other exchanges, HEGO DEX provides early access during the initial launch phase. This allows users to acquire tokens before they are widely available.
How can I manually receive the tokens by sending payment to the wallet?
If you'd prefer to receive tokens by sending a payment to our wallet, follow these steps:
- Obtain the recipient wallet address: The address to send the payment to depends on the token you're requesting. This will be provided on the page dedicated to the specific token.
- Ensure the correct amount: The minimum amount to receive tokens is 5 USD (in equivalent crypto).
- Send the payment from your wallet: Use your personal wallet (e.g., Phantom, TrustWallet, etc.) to send the required amount to the provided wallet address.
The system will automatically check for the incoming transaction, and once confirmed, it will send the equivalent of the requested token to your wallet. This process may take a few minutes.
Important: Make sure to use a personal wallet (e.g., Phantom, TrustWallet). If you use an exchange like Binance or Coinbase, the transaction may not be processed correctly and you may not receive the tokens.
Security and Privacy
Is my data safe on HEGO DEX?
HEGO DEX does not collect or store personal data. All transactions occur directly on blockchain networks, and we do not retain any records of these activities. For more details, please refer to our Privacy Policy.
Do I need to register to use HEGO DEX?
Regular users do not need to register to use HEGO DEX. Registration is only required for collaborators and partners who need access to specific administrative features.
Technical Support
Where can I get help if I have issues using HEGO DEX?
For assistance, please contact our support team at socialhego@gmail.com or visit our official community channels for guidance.
Is there a mobile app for HEGO DEX?
Currently, HEGO DEX is accessible via web browsers. However, we are exploring options for a dedicated mobile application in the future.
Additional Resources
Where can I learn more about HEGO DEX?
Visit our official website or join our community forums to stay updated on the latest news and developments.